confidentiality, rights & complaints
We’re committed to offering safe, respectful and empowering support. This page outlines your rights as a client, how we handle your information, and what you can do if something isn’t right.
your confidentiality matters to us
Everything you share with Wairarapa Rape & Sexual Abuse Collective Inc. is treated as confidential, except in a few specific circumstances where safety is at risk:
There is a clear danger to yourself
There is a clear danger to a child or children
There is a clear danger to another person
Peer or external supervision (handled respectfully and without identifying details)
If we ever feel concerned for your safety or someone else’s, we will first consult with a clinical supervisor before taking any steps to involve another party.
your rights under the health & disability code 1996
You have the right:
To be treated with respect
To be free from discrimination, coercion, harassment and exploitation
To dignity and independence
To services of an appropriate standard
To effective communication
To be fully informed
To make informed choices and give informed consent
To bring a support person
To complain
To have access to an advocate
You are never a burden. You have the right to feel safe, respected, and heard, always.
not happy with the service you received?
You have the right to raise concerns if something hasn’t felt right. Complaints can be made:
By phone
In writing
In person
You can:
Speak with your support worker
Ask to speak with another staff member
Submit your complaint to our Complaints Sub-Group
Seek support from a Health and Disability Commission Complaints Advocate
Once your complaint is received, our specialist team will:
Explain the process
Share contact details
Provide a clear timeframe for how the matter will be investigated
Are you ready to take the next step?
Contact
Floor 3 Departmental Building, 35-37 Chapel Street, Masterton
0800 614 614 (24/7)
06 370 8446
Office hours 8.30 AM - 2.30 PM Monday - Friday, please call as appointments are preferred